Kitchen Squirrel support

Short answers to the questions people ask most about Kitchen Squirrel. For anything else, email us.

How to get help

Email [email protected]. Write from the address you sign in with, so we can find your account, and tell us what happened and whether you use an iPhone or an Android phone. If you can, include the version shown under App at the bottom of Manage.

Signing in

There are no passwords. Enter your email address in the app and we email you a six-digit code. Type it into the app within 15 minutes. Each code works once, and only the newest one you asked for works.

• No code arrived. Check your junk or spam folder and that the address is spelt correctly, then ask for a new code.
• The code didn't work. It may have expired, been mistyped, or been replaced by a newer one. A code also stops working after five wrong tries. Ask for a fresh code and use the newest email.
• Too many codes. One address can have five codes an hour. Wait an hour, then try once more.
• Still stuck? Email us from the address you're trying to sign in with.

Kitchen Squirrel Pro

One person buys Pro and everyone in their household gets it. To buy it, open Manage in the app and choose a plan on the Kitchen Squirrel Pro card. You pay through your phone's store: Google Play on Android, or the App Store on an iPhone.

• Restoring a purchase. On a new phone, or in a new account, open Manage and tap Restore purchase on the Kitchen Squirrel Pro card. Use the Google Play account, or on an iPhone the Apple Account, that made the purchase. If Pro hasn't switched on a few minutes later, email us and we'll move it across.
• Managing or cancelling a subscription. Cancel any time in the store you bought it from: in Google Play (Payments & subscriptions), or on an iPhone in Settings (tap your name, then Subscriptions). The Kitchen Squirrel Pro card in Manage links there too, on a phone using the store account that bought it. Pro carries on to the end of the period you've paid for, then stops.
• Founders'. Pay once: Pro for as long as you keep your account. It is a single payment, not a subscription, so there is nothing to cancel. Restore it the same way.
• Refunds. Each store handles refunds for what you bought through it. On Google Play, request one from your order history. On the App Store, use Apple's Report a Problem. Our terms of use say when we refund a Google Play purchase ourselves.

Deleting your account

Delete your account in the app: open Manage, tap Delete your account under Account, then type the email address you sign in with to confirm. It is deleted straight away, and the app signs you out. Deleting your account doesn't stop the store charging you, so cancel a subscription first.

If you can't open the app, or want to know what is deleted and what is kept, see Delete your account.

Reporting a recipe or a share

• On a recipe, use Report a problem to report the recipe, its photo or a member's note.
• On a shared recipe, use Report in the app, or Report this page on the web page. You don't need an account for that. In the app you can also block shares from the household that sent it.
• In Discover, hold a recipe and tap Report this recipe.
• Or email [email protected].

We act on a report of objectionable or abusive content within 24 hours, and look at every other report within 3 working days. What isn't allowed, and what we do about it, is in our terms of use.

Privacy

Our privacy policy says what the app and this website collect, why, who can see it, how long it is kept, and what you can ask us to do. To stop the app sending your photos and text to be read with AI, turn it off in Manage → Reading with AI. To ask for a copy of your data, or anything else the policy covers, email us from the address you sign in with. We reply within one month.

Company details

• Company: Telescope Investing Ltd, registered in England and Wales
• Company number: 13821866
• Registered office: The Coach House, Dartford Road, Bexley DA5 2AS, United Kingdom
• Email: [email protected]